Privacy Policy

Overview

Hydrion Technologies (Pvt) Ltd ("Hydrion Technologies", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage our waterproofing services.

By accessing our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly, information collected automatically when you use our website, and information from third-party sources.

When you fill out a contact form, request a free assessment or schedule a consultation, we may collect:

• Personal identifiers: Full name, company or organisation name
• Contact information: Email address, phone number, physical address or location
• Project information: Property type, project description, location, timeline and budget range
• Communication content: Messages, questions and any additional information you include

• IP address and approximate geographic location
• Browser type, version and operating system
• Pages viewed, time spent on pages and referring URLs
• Device type and screen resolution
• Cookies and similar tracking technologies

How We Use Your Information

• To respond to your inquiries — Contacting you about your project request, free assessment or consultation booking within 24 hours.
• To provide our services — Processing your project, conducting site assessments and delivering HTR waterproofing solutions.
• To communicate updates — Sending project status updates, appointment confirmations and warranty information.
• To improve our website — Analysing usage patterns to improve content, navigation and user experience.
• To comply with legal obligations — Meeting requirements under Sri Lankan law.
• To send marketing communications — Only with your explicit consent. You may opt out at any time.
• To prevent fraud and ensure security — Protecting our website, services and users from malicious activity.

Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Trusted third-party service providers who assist in operating our website and delivering our services — such as email hosting and analytics platforms. These providers are contractually bound to protect your information.

We may disclose your information if required by law, court order or governmental authority, or if we believe disclosure is necessary to protect our rights or your safety.

Cookies & Tracking

Our website may use cookies to enhance your experience and collect usage information.

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). Data is aggregated and anonymous.
• Preference cookies: Remember your settings for a better experience on return visits.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

• Secure HTTPS encryption on our website
• Restricted access to personal data on a need-to-know basis
• Regular review of data collection, storage and processing practices
• Staff training on data privacy and security best practices

If you suspect a data breach, please contact us immediately at sales@hydriontech.com or call +94 77 027 7594.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected.

Your Rights

• Right to access: Request a copy of the personal information we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal information.
• Right to erasure: Request deletion of your personal information, subject to our legal obligations.
• Right to restrict processing: Request that we limit how we use your information.
• Right to data portability: Receive your personal information in a structured, commonly used format.
• Right to object: Object to processing of your personal information for direct marketing purposes.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at sales@hydriontech.com or call +94 77 027 7594. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party platforms including our social media profiles on Instagram, Facebook and TikTok. We have no control over the content or privacy practices of those platforms. We encourage you to review their privacy policies independently.

Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us at sales@hydriontech.com and we will promptly delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us: